Returns Policy - Renegade Ready
Renegade Ready backs up every item we offer with our Satisfaction Guarantee. We want you to be fully satisfied with the products we offer or we will refund your purchase price*.
Please follow the instructions below so that your return is accepted and promptly processed:
1. Returned item(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund or credit. Special Order or Custom Built Items are not accepted for return.*
2. Contact us right away through our Returns Merchandise Authorization Form for a Return Merchandise Authorization Number (RMA#). Please make sure you have your original invoice number with you when you fill out the information on the form. This will help expedite the process. Do not simply return the item without being issued an RMA number. We will refuse unauthorized returns. Once we receive your RMA Form we will promptly process it and email you back directions for the return along with assigning you an RMA number.*
3. When returning the item(s) please be sure to include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RMA# on the return form, and on the shipping label. Please be sure to include the information requested to avoid any unnecessary delays.*
4. Renegade Ready must receive your request for a return/ refund within 7 calendar days of your original receipt of the product to be eligible for a full refund. Items received between 8 and 20 days from date of receipt will be charged a 20% restocking fee and only be eligible for store credit. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customers expense. Unclaimed ineligible return items will be disposed of after 30 days.*
5. If the product you are returning had a free shipping promotion, you will be refunded the cost of the product minus the shipping charge that it costs to ship the product to you.
6. Custom Wheel Policy
Our partner manufacturers and us inspect each wheel prior to shipment. If upon receipt you find that a wheel has been damaged in shipping please notify the carrier of the damage upon receipt. Please keep all shipping materials and notify us by promptly calling us at xxxxxxxxxxx. Do not discard the packaging!!! We will assist you with the claim and get your problem resolved as quickly as possible.
Do not ship anything back until you contact us for assistance. Failure to do so may result in us not being able to assist you with the claim and replacement product.
Please note! Once a tire has been mounted on a wheel it is considered used. It then cannot be returned and all sales become final. Be sure to check the wheels carefully for fitment, finish and overall appearance prior to installing. If there is any issue at all please call us before mounting the wheels for assistance.
Some wheels are a special order product or have a special finish that is made to order. Wheel packages are wheels, tires and sensors that are mounted and balanced at our facility. Special order wheels, custom finish wheels and wheel packages are not eligible for a refund. All sales on these items are final, so please contact us with any questions prior to ordering.
7. Once you receive your RMA# please send your package pre-paid, insured and traceable to:
Attn: Returns Department
22108 State Highway 71 W
Spicewood, TX 78669
Please package your return merchandise carefully.
Credit will not be given for returned merchandise damage incurred in transit. No Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges. Our goal is to always promptly process your refund, but some credit card processors may take additional time to post the credit to your credit card. Most returns show up as credit within days of issue, but please allow up 2- 3 weeks for your return to be processed and credit applied or refund issued.